Practice #7 Friday, March 17th,2017

A COMPLAINT

Hank Weston
After Sales service
Twiney's

March 17th, 2017.

Dear Mr Anthony Perez,

This morning, 17 March, I ordered a 2x3 components and a D70 motor from your online store (order reference F345/01 of 2 March). You send me a 3x2 components and the D70 motor doesn't work.

I phoned, and you be helpful. You said thet you have the 2x3 components in stock and  for the D70 motor you said me that you will send me a technichian this afternoon, but I prefer a replacement.

I have bought many things from you aver the years, both from your Twiney's shop and the online store, and I have always had good service. Ican only imagine thet is a departure from you usual hight standards, and I am sure youwill be able to resolve the situation in a sastifactory way.

I look foward to hearing from you.

Yours sincerely,

Hank Weston.